Privacy Policy

Welcome to Classic Watch Shop, operating at seiko-usa.com. We are a curator of legendary Seiko timepieces, serving a global community of discerning watch enthusiasts. Just as we are dedicated to bringing you authentic Seiko watches with craftsmanship you can trust, we are equally committed to protecting your personal information with the highest standards of security and transparency. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase.

Our clientele values reliability, heritage, and seamless global access—principles that are reflected not only in our curated collections like PRESAGE, PROSPEX, and SEIKO 5 SPORTS but also in our operational ethos. This policy is designed to align with international privacy standards and to provide you with clarity and control over your personal information.

1. Information We Collect

To provide you with a seamless and secure experience, from browsing our collections to finalizing your order, we collect the following categories of information:

• Personal Identifiers: Name, shipping and billing address, email address, and phone number provided during checkout or account creation.
• Payment Information: Credit/debit card details, PayPal email, or other payment method information. Please note: We do not store full payment card details on our servers. Transactions are encrypted and processed by our secure, third-party payment gateways.
• Transaction Data: Details about the watches you purchase (e.g., model, collection such as COUTURA or ESSENTIALS), order amount, and transaction history.
• Technical & Browsing Data: IP address, browser type, device information, pages visited on our site (including menu navigation like ACCESSORIES or DIAMONDS), and how you interact with our content. This is primarily collected through cookies and similar tracking technologies.
• Communication Data: Records of your correspondence with our customer service team via email (e.g., [email protected]).

2. How We Use Your Information

Your data is used to honor the significant moment of acquiring your Seiko timepiece, ensuring every step is effortless and protected:

• To Fulfill Your Order: Processing your payment, authenticating and dispatching your watch, arranging global shipping, and providing customer support.
• To Secure Our Services: Implementing advanced encryption protocols to protect against fraud and unauthorized transactions, mirroring the meticulous care we put into watch authentication.
• To Improve Your Experience: Analyzing site usage to optimize our website layout, menu structure, and content to better serve your interests.
• To Communicate with You: Sending order confirmations, shipping updates, and responding to your inquiries. With your consent, we may inform you about new collections or offers that match your taste.
• To Comply with Legal Obligations: Meeting applicable laws, regulations, and tax requirements, particularly as we serve a global audience across North America, Europe, Oceania, Africa, and South America.

3. Sharing and Disclosure of Information

We treat your personal information with the same discretion and respect befitting our curated collections. We do not sell your personal data. We may share information only in the following circumstances:

• Trusted Service Providers: With partners who perform essential functions on our behalf, such as payment processing, order fulfillment, shipping carriers (noting our current shipping limitations to most Asian countries and select remote regions), and IT security. These partners are contractually bound to protect your data.
• Legal Compliance: If required by law, regulation, or legal process, such as a court order or government request.
• Business Transfers: In connection with a merger, sale of company assets, or acquisition, where customer information may be transferred as a business asset.

4. Data Storage and Security

Your financial security is as guaranteed as the authenticity of your timepiece. We are based in Orlando, US, but we serve a global community. Therefore, data may be stored or processed in facilities within the United States or other countries where our service providers operate.

We employ a range of technical and organizational measures designed to protect your data:

• Encryption: All transactions on seiko-usa.com are protected by advanced encryption protocols (SSL/TLS).
• Data Minimization: We only retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
• Secure Infrastructure: We use industry-standard, trusted gateways for payment processing and do not store sensitive payment details on our own servers.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Access and Correction: The right to request access to or correction of your personal data.
• Deletion: The right to request deletion of your personal data, subject to certain legal exceptions.
• Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in any email.
• Cookie Controls: You can manage your cookie preferences through your browser settings (see Section 6).

To exercise these rights, please contact us using the details provided at the end of this policy. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. These tools help us understand how enthusiasts navigate our menus—from exploring RECRAFT to selecting SEIKO 5 SPORTS—allowing us to refine our offerings.

• Essential Cookies: Necessary for the website to function, such as enabling you to add items to your cart and proceed through checkout.
• Analytics Cookies: Help us understand how visitors interact with our site, providing insights into page views and navigation paths.
• Preference Cookies: Remember your settings and preferences for a more personalized return visit.

You can control cookie settings through your web browser. Please note that disabling certain cookies may impact the functionality of our website.

7. International Data Transfers

As we serve customers globally (excluding most Asian countries and select remote regions due to logistics), your information may be transferred to and processed in countries other than your own. We ensure such transfers are governed by appropriate safeguards, such as standard contractual clauses, to provide an adequate level of data protection.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy occasionally.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are here to ensure your experience with Classic Watch Shop is secure and seamless, from your first click to the timeless piece on your wrist.