At Classic Watch Shop, operating at seiko-usa.com, we are curators of legendary Seiko timepieces, dedicated to serving a global community of discerning watch enthusiasts. We understand that the acquisition of a Seiko watch is a significant moment, marked by an expectation of unparalleled quality, heritage, and precision. Just as we are committed to delivering authentic watches with craftsmanship you can trust, we stand behind our collections with a clear and fair Returns & Exchanges policy.

This policy is designed for our global clientele who value reliability, seamless service, and clarity. It outlines the process for returning or exchanging items from our curated collections, including PRESAGE, PROSPEX, SEIKO 5 SPORTS, COUTURA, ESSENTIALS, ACCESSORIES, DIAMONDS, and RECRAFT.

1. Our Policy Overview

We offer a 15-day return or exchange window from the date you receive your order. To be eligible, the item must be in its original, unworn, and pristine condition, with all original packaging, tags, certificates, and protective films intact.

Non-Returnable Items

To preserve the integrity and authenticity of our timepieces, the following items are final sale and cannot be returned or exchanged:

  • Personalized or Engraved Watches: Any watch from any collection (e.g., PRESAGE, DIAMONDS) that has been customized at your request.
  • Opened or Used Watch Straps/Bands sold under the ACCESSORIES menu.
  • Items Damaged Due to Customer Misuse or Alteration.
  • Final Sale Items: Clearly marked as such on the product page.

2. Step-by-Step Return/Exchange Process

To initiate a return or exchange, please follow these steps meticulously to ensure a smooth and efficient process.

Step 1: Initiate Your Request (Within 15 Days of Delivery)

Contact our Customer Service team at [email protected] within the eligible period. Please use the template below to ensure we have all necessary information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Classic Watch Shop Team, I would like to request a [Return / Exchange] for my order. Order Number: [Please Insert] Date of Delivery: [Please Insert] Item(s) for Return/Exchange: [e.g., SEIKO 5 SPORTS, Model XYZ] Reason for Return/Exchange: [Please Specify] I confirm that the item(s) are in original, unworn condition with all packaging and tags intact. My preferred resolution is: [ ] Refund to original payment method. [ ] Exchange for: [Specific Model/Size, if available] Shipping Address for Exchange (if different from original): [Your Full Name] [Street Address] [City, State, Postal Code] [Country] Please provide the Return Authorization Number and instructions. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Step 2: Receive Authorization & Instructions

Within 2 business days, we will email you a Return Authorization (RA) Number and detailed instructions, including the secure return address in Orlando, US.

Important: Returns sent without an RA number cannot be processed.

Step 3: Package and Ship Your Return

  • Securely pack the item in its original manufacturer’s box.
  • Place that box inside a protective shipping box.
  • Include a copy of your order confirmation or the RA email inside the package.
  • Clearly write the RA Number on the outside of the shipping box.
  • Ship the package using a trackable and insured carrier (e.g., DHL, FedEx). We recommend retaining your shipping receipt.
  • Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped).

Step 4: Inspection & Processing

Once we receive your return at our facility (393 Barnes Street, Orlando, US 32801), our team will conduct a meticulous inspection to verify the condition of the watch, mirroring the care we put into watch authentication. This process typically takes 3-5 business days from receipt.

3. Refunds & Credits

Timing:

  • Upon approval of your return, your refund will be processed within 5-7 business days.
  • Please allow additional time for the refund to appear in your account, depending on your bank or payment provider (typically 5-10 business days).

Method:

  • Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Original shipping charges (Standard or Free Shipping via EMS) are non-refundable.
  • For exchanges, we will ship the new item once the return is approved. Standard or Free Shipping options will apply based on the new order value.

4. Exchanges

Exchanges are subject to product availability. If your desired exchange item is not available, we will contact you to discuss alternatives or issue a refund.

For exchanges to a different model or a higher-priced item, you will be responsible for the price difference and any applicable shipping charges.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos/video evidence. We will provide a prepaid return shipping label and expedite a replacement or refund at no cost to you.

6. International Returns (For Eligible Regions)

As we serve a global community (excluding most Asian countries and select remote regions due to logistics), international customers are responsible for:

  • All return shipping costs and customs duties.
  • Ensuring the return package is properly declared to avoid delays in customs.
  • Note that refunds will be issued in US Dollars (USD). Any currency conversion differences or bank fees are the customer’s responsibility.

Contact Us

For any questions regarding returns, exchanges, or this policy, our dedicated team is here to ensure your experience remains seamless.

Classic Watch Shop
Address: 393 Barnes Street, Orlando, US 32801
Customer Service Email: [email protected]
Website: www.seiko-usa.com

We thank you for trusting Classic Watch Shop with your passion for horology. Our commitment to your satisfaction is as enduring as the Seiko timepieces we curate.